Terms and Conditions (New Zealand)

1. Who we are

Jackpot Lounge is a brand managed and operated by Two Shepherds Limited (company registration no. C87367), with registered office at Office No. 18, Soho Savoy Gardens, Rue D’Argens, Gzira, Malta, GZR 1362.
Two Shepherds Limited is licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/991/2023.

2. Acceptance of these Terms

By accessing the Jackpot Lounge website, creating an account, or using any services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with:

  • the Privacy Policy,
  • the Responsible Gambling Policy,
  • promotional / bonus terms where applicable,
  • game rules and any additional rules published on the website.

If you do not agree, you must not use the services.

3. Eligibility and your responsibilities (New Zealand)

You must be at least 18 years old (or meet the higher legal age requirement that applies to you).
Online gambling rules can differ by jurisdiction. You are responsible for ensuring that your participation is lawful where you are located and for complying with all applicable laws and regulations.

4. Account registration and security

  • You must provide accurate, complete, and up-to-date information during registration and keep it current.
  • You may hold only one account unless the website explicitly allows otherwise.
  • You must keep your login credentials confidential and prevent unauthorised access to your account.
  • You are responsible for activities and transactions carried out from your account unless proven to be caused by Jackpot Lounge’s fault.

5. Identity checks (KYC) and verification

To comply with licensing, fraud prevention, and anti-money laundering obligations, Jackpot Lounge may require verification before allowing withdrawals or certain account actions.
You may be asked for documents such as:

  • proof of identity,
  • proof of address,
  • payment method verification and/or proof of funds (where required).

6. Deposits, withdrawals, and processing

  • Deposits and withdrawals must be made using permitted payment methods and in accordance with cashier rules on the website.
  • Withdrawals may be delayed or refused where verification is incomplete, where fraud is suspected, where bonus terms are not met, or where legal/compliance checks require it.
  • If currency conversion applies (for example, your payment method uses a different currency than your account), conversion and any related fees may be applied by your financial institution or payment provider.

7. Bonuses and promotions

All bonuses, free spins, cashback, tournaments, or other promotions are subject to:

  • specific promotional rules and wagering requirements,
  • game contribution rules,
  • maximum cashout limits (if stated),
  • eligibility and verification requirements.

If a promotion conflicts with these Terms, the promotion rules apply for that promotion only.

8. Prohibited behaviour

You must not:

  • abuse promotions, create multiple accounts, or attempt to circumvent eligibility rules,
  • engage in collusion, cheating, or unfair advantage play,
  • use VPN/proxies or other methods to falsify your location where this is prohibited by policy,
  • attempt chargebacks or reverse transactions without legitimate grounds,
  • exploit software bugs or technical faults.

Jackpot Lounge may suspend, restrict, or close accounts and void associated benefits where prohibited behaviour is detected.

9. Inactive accounts

If an account is inactive for an extended period, an inactivity administration fee may apply as described on the website, and Jackpot Lounge may contact you before applying any such fee.

10. Errors and malfunctions

If a technical issue or human error results in an incorrect balance, credit, or winnings, Jackpot Lounge may correct the account and reverse incorrect credits to the extent permitted by law and policy.

11. Limitation of liability

To the maximum extent permitted by law, Jackpot Lounge is not liable for losses arising from:

  • interruptions, delays, or technical failures beyond reasonable control,
  • unauthorised use where the operator is not at fault,
  • third-party services (payment providers, internet providers, device issues).

12. Changes to these Terms

Jackpot Lounge may update these Terms from time to time. Material changes may require you to accept updated Terms before continuing to use the services.

13. Governing law

These Terms are governed by the laws of Malta, and disputes will be handled according to the procedures described on the website and applicable Maltese law, without limiting any mandatory rights you may have under applicable law.

14. Contact

Support email: [email protected]
Privacy enquiries: [email protected]
Registered office: Office No. 18, Soho Savoy Gardens, Rue D’Argens, Gzira, Malta, GZR 1362