Responsible Gambling Policy (New Zealand)

1. Our commitment

Jackpot Lounge aims to keep gambling entertaining and provides tools to help players stay in control. If gambling stops being fun, support is available.

2. Player protection tools

You can use responsible gambling tools through your account settings or by contacting support:

Deposit limits
Set daily, weekly, or monthly deposit limits to manage spending. Decreases apply immediately. Increases or removals may take effect only after a cooling-off period and confirmation steps.

Reality check and session controls
Use reminders to track time spent playing. You may also set a session duration limit; reaching it can trigger an automatic logout.

Time-out (short break)
Take a break for a defined period (for example, from 24 hours up to several weeks). During a time-out you cannot access your account until the selected period ends.

Self-exclusion (longer protection)
Self-exclusion blocks access to your account for a period you choose (fixed or indefinite). During self-exclusion you should not attempt to open new accounts. Marketing communications related to gambling should be reduced during the exclusion period where reasonably possible.

Account closure
You may request account closure at any time by contacting support.

3. Warning signs and safer play tips

  • Set a budget and time limit before you start.
  • Treat gambling as entertainment, not a way to make money.
  • Do not chase losses.
  • Take regular breaks and avoid gambling when stressed, depressed, or under the influence of alcohol or other substances.
  • Review your account history to monitor spending.

4. Underage gambling prevention

Jackpot Lounge accepts only players aged 18+ (or older where required). Verification checks may be used to prevent underage access. Parents/guardians should take steps to prevent minors from accessing gambling services.

5. Getting help in New Zealand

If you’re in New Zealand and you want to talk to someone:

  • Gambling Helpline (NZ): call 0800 654 655 (24/7) or text 8006
  • Problem Gambling Foundation (NZ): 0800 664 262
  • If you feel at risk of self-harm or in immediate danger, call your local emergency number right away.

6. Contact

Support email: [email protected]
Registered office: Office No. 18, Soho Savoy Gardens, Rue D’Argens, Gzira, Malta, GZR 1362