Privacy Policy (New Zealand)

1. Who controls your data

For the purposes of this Privacy Policy, the data controller is Two Shepherds Limited (C87367), registered office Office No. 18, Soho Savoy Gardens, Rue D’Argens, Gzira, Malta, GZR 1362.

2. What information we collect

Depending on how you use Jackpot Lounge, we may collect:

  • Account data: name, date of birth, username, contact details, country and address.
  • Verification data (KYC): identity documents, proof of address, and related verification results.
  • Financial and transaction data: deposits, withdrawals, payment method identifiers (handled securely), and transaction history.
  • Technical data: device identifiers, browser type, IP address, log files, and usage events.
  • Gameplay data: game history, session duration, bets and results.
  • Support communications: emails, chat messages, and call records (if applicable).

3. Why we use your information

We use personal data to:

  • provide and operate the services (registration, gameplay, payments),
  • process deposits/withdrawals and manage your account,
  • verify identity and comply with legal/regulatory obligations,
  • prevent fraud, enforce policies, and protect platform integrity,
  • improve website performance and user experience,
  • send service messages and (where permitted) marketing communications.

Where required, we process personal data based on:

  • performance of a contract (providing services),
  • compliance with legal obligations (e.g., licensing, AML),
  • legitimate interests (security, fraud prevention, service improvement),
  • consent (where applicable, e.g., some marketing preferences).

5. Cookies and similar technologies

Jackpot Lounge uses cookies and similar technologies to:

  • enable essential site features (login sessions, security),
  • analyse site performance and usage trends,
  • remember preferences (such as language),
  • support marketing and measurement where permitted.

You can manage cookie settings via your browser and any cookie controls provided on the website.

6. Sharing your information

We may share data with:

  • payment providers and financial institutions (to process transactions),
  • identity and fraud-prevention providers (for verification and security checks),
  • IT and hosting providers (platform operations),
  • analytics and advertising partners where permitted,
  • regulators, authorities, or law enforcement where legally required.

We do not sell your personal data.

7. International transfers

Because Jackpot Lounge is operated from Malta and uses international service providers, your data may be processed outside New Zealand. Where required, appropriate safeguards are used to protect your information.

8. Security

We apply technical and organisational measures designed to protect your information. Where secure pages are used, encryption (such as TLS) may be applied. No internet transmission is 100% secure, but we take steps intended to reduce risk of unauthorised access.

9. Retention

We retain personal data for as long as necessary to provide services and meet legal/regulatory obligations. Where account closure occurs, certain data may be kept for a defined period required by law, licensing rules, or legitimate business needs.

10. Your rights (New Zealand users)

Depending on your situation and applicable law, you may request:

  • access to your personal data,
  • correction of inaccurate data,
  • deletion/erasure in certain cases,
  • restriction or objection to certain processing,
  • marketing opt-out at any time.

11. How to make a privacy request

Email: [email protected]
To protect your privacy, you may be asked for information to verify your identity before we fulfil your request.

12. Contact details

Data controller: Two Shepherds Limited (C87367)
Registered office: Office No. 18, Soho Savoy Gardens, Rue D’Argens, Gzira, Malta, GZR 1362
Support: [email protected]
Privacy: [email protected]